Features

Smart Documents

Capture, organize, and extract data from invoices, receipts, and claim

Smart Claims

Submit, validate, and approve claims faster with automated workflows

Smart Invoice

Our system will automatically extract your data for e-invoice submission

Made for Singapore

Understands the unique needs of Singapore businesses.

Solution

LHDN MyInvois Malaysia

Enjoy faster submission, and a smarter way to manage invoices

IRAS InvoiceNow Singapore

Seamless e-invoicing and smarter workflows

Business Owner

Helps you stay organized, handle compliance easily

Bookkeeper

Assist Biz automates data entry, cuts down errors

Human Resource

Automates claim processing and makes reimbursements faster

Integration

Xero

QuickBooks

Support

Assist Guide

FAQ

Release Note

Webinar / Event

Pricing

Contact

by Fachri Mirza
.
Nov 29 2024
Guides

Why do I see “cannot be send” to Xero/QuickBooks?

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If you are seeing the status of “Cannot be send” from the document details page, it does not mean there is any technical error to send to Xero/QBO. This means there are some fields that you may need to edit the details to send the documents to Xero/QBO successfully.

 

 

1. Click on Edit Details

2. See the document details if there are any red colored boxes

 

Red colored boxes indicate unmatched details

Red colored boxes indicate unmatched details

 

3. If there are any, please check the data and edit them

4. When all the information are edited correctly, status will be changed to “Can be sent”

 

What other tips do avoid this problem?

Make sure that information on both side (ASSIST & Xero/QBO) matches.

Create vendors on QBO first before uploading documents to ASSIST to send.

Note: Once you sent to Xero, you cannot undo the action. Youcannot edit the document or send it a second time too.

 

Advisors from ASSIST Team are here to resolve your issues!
Contact us:
‍Support Email: support@assist.biz
Phone: +65-6679-5755

Can I claim for business travel between Malaysia and Singapore?

Yes, provided the travel is for business purposes. However, note the difference in vehicle claims. In Malaysia, you may claim mileage or petrol for company vehicles, whereas in Singapore, private car (S-plate) expenses remain non-deductible even for business trips.

What happens if I do not have a validated e-invoice in 2026?

For Malaysia, the LHDN may disallow the expense deduction entirely if it exceeds the consolidated threshold and lacks a validated MyInvois receipt. In Singapore, GST-registered businesses may find it impossible to claim input tax without the appropriate InvoiceNow documentation.

Are entertainment expenses fully deductible?

In Singapore, they are generally deductible if incurred for business. In Malaysia, they are typically limited to a 50% deduction, with specific exceptions for staff-related events.

How long must I keep my digital records?

Both LHDN and IRAS require records to be kept for 7 years. Digital storage is highly recommended to ensure receipts do not fade or get lost.

Guides
by Fachri Mirza
.
Nov 29 2024

Why do I see “cannot be send” to Xero/QuickBooks?

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